I'm just sayin'
...
While all of our experiences with the doctors and nurses at Kaiser have been wonderful, I'm not impressed with some of the support staff we've had to deal with.
Both our emergency room physician and the doctor we met today told us to "be aggressive" with the office that will be ordering Robb's back-supporting brace.
We were warned.
But I really wasn't prepared for snotty lecture I got, when I called to ask about the time-line for getting this brace. The woman on the phone treated me to a tirade about how all the people with broken backs think they're so much more special than anyone else, and how we won't be getting any special treatment from her office. In fact, she hinted darkly, our "request" for this brace might not even be approved.
All I'm saying is this: If you are the kind of heartless bitch who lacks the Empathy Gene, maybe you shouldn't be working in rehabilitative healthcare in the first place.
While all of our experiences with the doctors and nurses at Kaiser have been wonderful, I'm not impressed with some of the support staff we've had to deal with.
Both our emergency room physician and the doctor we met today told us to "be aggressive" with the office that will be ordering Robb's back-supporting brace.
We were warned.
But I really wasn't prepared for snotty lecture I got, when I called to ask about the time-line for getting this brace. The woman on the phone treated me to a tirade about how all the people with broken backs think they're so much more special than anyone else, and how we won't be getting any special treatment from her office. In fact, she hinted darkly, our "request" for this brace might not even be approved.
All I'm saying is this: If you are the kind of heartless bitch who lacks the Empathy Gene, maybe you shouldn't be working in rehabilitative healthcare in the first place.
Comments
I learned from a Master of the Art of Dealing with Medical Fools, our former Nurse Case manager, Linda Gizzi.
I'll never forget the time that Linda (who looks as sweet as you could imagine) got into it with a Reception-bitch, who threatened to call the police, and have us thrown out of the hospital. I was in awe of her fury and fearlessness. It was hard not to laugh as we watched this unassuming grandmother put that sassy beast in her place, and not lose any dignity in the process.
We get similar static from the company who fixes Dad's wheelchair. They act like they're doing us a fovor, instead of us being their customer who pays their wages.
Here's a big HUG for you!
Romana
You would think a medical caseworker was familiar with the idea of triage...and, maybe I'm crazy, but I'd think that a broken back rates pretty high on the "important" scale. Moreso, a brace that allows a person with such an injury to be both safe and mobile. Hmm. Important AND treatable. Aren't those things that would signal expedited care?
So, what you're saying is...she's both cruel AND incompetent. Great.
This is written with a plethora of experience.
Signed, Annalisa Gojmerac