Yesterday I talked to someone at the DMV office which is handling my re-licensing process. I needed to call again because I've been waiting for eleven weeks for them to respond to my request for a driving test. It's taken so long that, now, my learner's permit is about to expire.
I explained the situation and there was a good sign immediately. The person on the other end of the phone actually seemed to be listening. There was a pause as she called up my file and then:
"What the... (pause)... HELL! December 15th! What are they thinking?! They've kept you waiting since December?!" Uh-huh. She was obviously all riled up and then put me on hold for quite a while as I sat there imagining a DMV office erupting into a Three Stooges routine.
Well. A note has been added to my file to expedite this request and my permit has been extended.
And the person I spoke to? I've got her name and extension number written down in a safe place.