While all of our experiences with the doctors and nurses at Kaiser have been wonderful, I'm not impressed with some of the support staff we've had to deal with.
Both our emergency room physician and the doctor we met today told us to "be aggressive" with the office that will be ordering Robb's back-supporting brace.
We were warned.
But I really wasn't prepared for snotty lecture I got, when I called to ask about the time-line for getting this brace. The woman on the phone treated me to a tirade about how all the people with broken backs think they're so much more special than anyone else, and how we won't be getting any special treatment from her office. In fact, she hinted darkly, our "request" for this brace might not even be approved.
All I'm saying is this: If you are the kind of heartless bitch who lacks the Empathy Gene, maybe you shouldn't be working in rehabilitative healthcare in the first place.